Privacy policy
How Maison Lumen collects, uses and protects your information.
Last updated: 31 October 2026
Maison Lumen is a trading name of Seif El Hakim FZE, Sharjah, United Arab Emirates ("we", "us"). This policy explains what information we collect through maison-lumen.co and how we use it. We handle personal data in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
What we collect
- Information you send us. When you use our enquiry form, it opens WhatsApp with your message. We receive your name, brand, Instagram handle and message only when you choose to send it, together with your WhatsApp number. If you email us, we receive your email address and what you write.
- Website analytics. If you accept cookies, we use tools such as Google Analytics and the Meta Pixel to understand how visitors find and use our site and to measure our advertising. These tools may collect your IP address, device and browser details, and pages visited.
How we use it
- To reply to your enquiry and prepare a proposal.
- To deliver services to clients who work with us.
- To improve our website and measure our marketing, only with your consent.
We do not sell your personal information.
Who we share it with
We use trusted providers to run our business, such as WhatsApp (Meta), Google, our email provider and our website host. They process data on our behalf and may store it outside the UAE. We share information with authorities only where the law requires it.
How long we keep it
We keep enquiry messages for as long as we need them to respond and follow up, and client records for as long as the law requires. Analytics data is kept according to each provider's settings.
Your choices and rights
- You can accept or decline analytics cookies when you first visit. To change your choice, clear this site's data in your browser.
- You can ask to see, correct or delete the personal information we hold about you, or object to how we use it.
Contact
For any privacy question or request, message us on WhatsApp or write to us using the contact details on our website.